Industel

Estate · Support · Security

The whole estate, one supplier.

When the same team looks after the bespoke software and the laptops it runs on, problems stop falling between two contracts.

What we do

Managed IT services, in detail.

Service desk & end-user support

First-line through to third-line support for the people doing the work, with the escalation path ending at an engineer rather than a queue.

Networks & connectivity

Design, installation and management of wired and wireless networks, firewalls, VPNs and site-to-site connectivity across multiple locations.

Identity & workplace

Microsoft 365 and directory services, device management, onboarding and offboarding, email security and the access review that stops leavers keeping their keys.

Cyber security

Layered defences, patch discipline, endpoint protection, awareness training and incident response arrangements proportionate to your actual risk.

Procurement & lifecycle

Specification, sourcing, build and disposal of hardware, with a refresh cycle planned rather than triggered by failure.

IT strategy & budgeting

A forward view of what the estate needs and what it will cost, so that IT spend becomes a plan instead of a series of surprises.

What you get

Outcomes, not deliverables.

  • Staff who can get on with their jobs
  • A security posture you can describe to an auditor or an insurer
  • Predictable IT spend with no emergency capital requests
  • One relationship covering software and infrastructure alike

Good fit for

When people call us about this.

  • Organisations with no in-house IT function, or one person carrying all of it
  • Multi-site estates where standards have drifted apart
  • Businesses facing a security questionnaire from a client or insurer
  • Anyone already using us for software who would rather not manage a second supplier

How it runs

From first call to steady state.

  1. Step 01

    Audit

    A full picture of the estate - hardware, licences, accounts, contracts, risks.

  2. Step 02

    Prioritise

    What must be fixed now, what can wait, what it all costs.

  3. Step 03

    Onboard

    Tooling, documentation and support arrangements put in place.

  4. Step 04

    Manage

    Ongoing support, reporting and a rolling improvement plan.

Also worth a look

The other three.

Software development

Custom systems taken from a blank page to a tested, documented, deployable product - by the people who will go on running it.

Explore

Hosting & operations

Managed hosting, monitoring and day-to-day operations for the systems we build and the ones you already have.

Explore

Professional services

Expertise on tap - consultancy, project management, technical due diligence and embedded specialists for as long as you need them.

Explore

Next step

Tell us what you are trying to build.

A conversation costs nothing and usually clarifies the problem either way. We will tell you honestly whether we are the right people for it.

Start a conversation

Or call 01746 740050